Check-in time varies from hotel to hotel and region to region. Most of the international hotels have a standard check in time at14:00 or 15:00.
Early check in is not guaranteed by Guesto or Hotel, but our Operations team can assist in booking you a night of pre accommodation at the same hotel.
If you don't wish to pay for the extra night, you can try your luck locally (they may let you in early if the room is vacant) or you can store your luggage at their lobby without any cost.
Airport transfers are not usually included in the trip price. It is an extra cost. Only some hotels provide complimentary airport shuttle or airport transfers. Here, we often indicate the price you can expect to pay for a taxi from the airport to the hotel. The cost of the transfer will comparatively be more expensive than a taxi, but it is important to remember that you are paying for a private service and a trusted driver who will offer the security travellers often desire when they arrive into a foreign country.
We recommend having access to money from a variety of sources cash, cards and travel money cards are all commonly used.
Most of Guesto clients transact with us in a prepayment module, where client/guest shall not pay anything in advance but will get their bookings confirmed before they travel upon an approval email from Client. Guesto prepays on behalf of its clients and the same shall be billed to the company once in 15, 21 or 30 days as described in the contract/agreement signed with Guesto. Pay at hotel by guest is also supported by Guesto upon clients request, but the rates will be slightly higher than the prepaid rates.
Guesto ensures your credit card information is transmitted over secure lines and is not stored by Guesto. Guesto uses a mechanism widely used by the e-commerce communities to transfer sensitive data over the Internet called Secure Sockets Layer (SSL). SSL is a protocol that provides communications privacy, authentication and message integrity and prevents eavesdropping, tampering or message forgery by encrypting data.
Guesto works 24X7. You can always call the Operations team's contact info provided on the hotel confirmation voucher issued by Guesto.
To change or cancel a booking you can either email us at [email protected] or even send an email to the operations team who had issued the hotel confirmation voucher at the time of booking. All modifications/cancellations are subject to the Cancellation policy in the quotation.
Credit policy is well described in the contract signed with Guesto.
In our confirmation voucher we recommend that you carry a credit card to be authorized for incidentals. Most places just take the credit card information but it is not charged. Debit card/forex cards are also accepted by most places. But these cards are debited on the spot and it takes some time for the deposit to be remitted back.
It takes approximately 15 business days for the pre-authorization to be released.
If family and friends are unable to contact you in an emergency through email or phone, they can contact Guesto Operations Team. Emergency contact details (for your destination) are mentioned in the Guesto hotel confirmation voucher. We will try to track/contact the concerned.I am concerned about the political stability of the country through which my trip will travel.
The safety of our guests is a major priority for Guesto. With this in mind, we monitor world events very closely and Guesto makes operational decisions based on informed advice from a number of sources.
If this advisory is at Level 4 'Do Not Travel' then Guesto will either cancel the Business trip or advice the client to avoid the areas concerned.
It's important that you always travel with your current passport, visas, travel insurance.
Guesto releases the hotel confirmation voucher there and then once the hotel is booked upon client's approval on email.
Yes, Guesto does offer the Forex facility to its clients.
We do not charge any TDS from our corporate partner and absorb the cost for our corporate partners